Floor Manager – IT

Requirements:

• Gr. 12;
• Computer Literate MS Office Suite;
•  A+ and N+ Certification / Diploma in Information Technology;
• Must be fluent in Tswana and English;
• 2 – 3 years working experience in a desktop / IT support environment;
• Have a pleasant, patient and friendly attitude;
• Good knowledge of internet security and data privacy principles;
• Strong decision making and analytical abilities;
• In depth understanding of diverse computer systems and networks;
• Excellent diagnostic and problem solving skills;
• Excellent communication skills both written and verbal;
• Possess a strong work ethic and team player mentality;

Duties may include:

• Installation of Hardware and Software;
• Fixing of Server problems when necessary;
• Fixing of database problems when necessary;
• Setting up workstations with computers and necessary peripheral devices;
• Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality;
• Installing and configuring appropriate software and functions according to specifications;
• Develop and maintain local networks in ways that optimize performance;
• Ensure security and privacy of networks and computer systems;
• Provide orientation and guidance to users on how to operate new software and computer equipment;
• Organize and schedule upgrades and maintenance without deterring others from completing their work;
• Provide Desktop Support when necessary;
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)