Minimum Requirements:
- Gr. 12.
- Valid drives license with own vehicle.
- 2-4 years as an IT Support Technician.
- N+ and A+ Certified.
- MS365 Certification.
- Knowledge in the following; security, antivirus, firewalls, switches, backup systems and networking.
- Excellent communication skills both written and verbal.
- Good time management skills,
Duties and responsibilities:
- Onsite and Remote IT Support: Provide timely and efficient technical support to clients both onsite and remotely. Troubleshoot hardware, software, and network issues to minimize downtime. Ensure seamless communication and resolution through remote access tools and scheduled site visits.
- IT Systems Support and Administration: Monitor and maintain IT infrastructure including servers, networks, and endpoints. Perform routine system checks, updates, and backups. Manage user accounts, permissions, and security policies.
- Hardware and Software Support: Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals. Support software deployment, updates, and licensing compliance. Provide guidance on hardware upgrades and software optimization.
- Cloud Services Deployment and Maintenance Support: Assist with the setup and configuration of cloud platforms (e.g., Microsoft 365, Azure, AWS). Monitor cloud environments for performance, security, and cost-efficiency. Provide ongoing support for cloud-based applications and services.
- Site Assessments with Full Documentation: Conduct comprehensive assessments of client IT environments. Identify risks, inefficiencies, and opportunities for improvement. Deliver detailed documentation including network diagrams, asset inventories, and recommendations.
- Maintenance of Client Technical Documentation: Keep accurate and up-to-date records of client systems, configurations, and support history. Maintain documentation for disaster recovery, system architecture, and standard operating procedures.
- Daily Support Tickets, Client Follow-Up, and Reporting: Manage and resolve support tickets in a timely manner using a ticketing system. Follow up with clients to ensure satisfaction and issue resolution. Generate daily / weekly reports on support activities, trends, and performance metrics.
Notes:
- Comprehensive updated CV;
- Certified ID Copies and drivers license;
- Certified copies of all relevant qualifications;
- Reputable references;
- Please read job specification carefully and only send your CV if you meet the requirements;
- Only experienced applications will be considered;
POPIA Disclaimer:
By sending your CV to our email address you agree to:
- The processing of your personal information and sharing it with third parties for verification’s;
- The exercising of your rights provided for by POPIA;
- To acknowledge that Greys-Endoni will keep the record of your personal information confidential;
